Job Description

Location: United States – Remote
Industry: GRC | Risk & Compliance Software
Salary: Competitive base + bonus + benefits

About the Company

Edison Smart is partnered with a global software business operating in the Governance, Risk, and Compliance (GRC) space. They support organisations worldwide in managing risk, meeting regulatory requirements, and strengthening compliance through a combination of technology and advisory-led solutions. The business operates internationally with a strong remote-first culture.

The Role

We are recruiting a Mid-Market Account Manager to own and grow an existing portfolio of customers. This role is focused on renewals, upsell, and cross-sell, using a consultative, value-based sales approach to help clients achieve their risk and compliance objectives.

This is a commercially focused account management role requiring strong executive engagement, sales discipline, and relationship ownership. 

Key Responsibilities

• Manage and grow a portfolio of mid-market customer accounts

• Drive renewals, upsell, and cross-sell to achieve gross and net revenue retention targets

• Act as the primary point of contact for assigned customers, building long-term relationships

• Develop and execute account plans aligned to customer goals and revenue growth

• Lead the full sales cycle within existing accounts, from opportunity identification to close

• Engage confidently with senior stakeholders, including Director and C-level contacts

• Collaborate with customer success, product, and services teams to support retention and expansion

• Maintain accurate pipeline, forecasting, and account data in CRM systems

Experience & Skills

• Proven experience in account management, customer expansion, or consultative sales 

• Strong background in value-based or solution selling

• Experience managing renewals and growing existing accounts

• Comfortable engaging senior and executive-level stakeholders

• Commercially driven with strong pipeline and territory management skills

• Ability to work independently in a fast-paced, remote environment

• Experience within GRC, risk, compliance, or regulated software environments preferred