Job Description

Field Service Technician – Thermal
Location: Tokyo, Japan

Job Description

Responsibilities

Field Activities

• Perform maintenance and time-and-material tasks for thermal products such as CRAC units, Fan Walls, AHUs, and XDUs, ensuring professional, efficient service delivery that meets client expectations while maintaining cost and time efficiency.

• Respond promptly to emergency service requests while on 24x7 standby duty.

• Be available for weekend, holiday, and after-hours support as required.

• Participate in field troubleshooting in collaboration with technical support, fellow field engineers, and third-party vendors.

Safety

• Follow all required health, safety, and environmental procedures and client safety requirements.

• Complete all mandatory safety training courses on schedule.

• Use appropriate personal protective equipment (PPE), tools, and calibrated instruments during field activities.

• Report all safety incidents promptly.

Administrative

• Support the Team Lead and Manager in planning, scheduling, and organizing departmental activities.

• Prepare technical documentation such as Method of Statement, Risk Assessments, Site Acceptance Test procedures, and Incident Reports.

• Ensure job debriefings are completed promptly and that performance objectives are tracked and met.

• Collaborate with the project management team to plan testing and commissioning schedules.

• Attend all required technical and safety training.

Client Management

• Maintain strong relationships with clients, ensuring that any complaints are addressed promptly and corrective actions are taken.

• Maintain sufficient technical knowledge to handle the required level of technology for applications, leveraging available training and coaching.

• Represent the company professionally in appearance, conduct, and use of company resources, ensuring work is performed efficiently and to a high standard.

Qualifications

• NITEC, Diploma, or Degree in Mechanical Engineering, with at least 2 years of relevant field service experience.

• Knowledge of servicing thermal products including CRAC units, HVAC systems, AHUs, and chillers.

• Experience working in critical infrastructure environments is desirable.

• Strong customer focus with commitment to exceeding client expectations.

• Excellent written, verbal, and presentation skills; experience working with culturally diverse teams.

• Strong relationship management skills with ability to build long-term partnerships with internal teams and external clients.

• Self-motivated, able to work independently, and a collaborative team player.

• Action-oriented and results-driven with strong planning and organizational skills.

• Excellent time management skills and ability to prioritize tasks effectively.