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Tata Communications is a leading global digital infrastructure provider, enabling enterprises to thrive in a
hyperconnected world. As a trusted partner in digital transformation, the company delivers solutions in
network, cloud, security, mobility, IoT, and collaboration to businesses worldwide.
1. Global Reach: Serving over 7,000 customers globally, including 300 of the Fortune 500 companies.
2. Network Leadership: Our global network carries 24% of the world’s internet routes, with over 7,600 petabytes
of internet traffic traveling across it each month.
3. Industry Recognition: Named a ‘Leader’ for the tenth consecutive year in the 2023 Gartner® Magic Quadrant™
for Network Services (Global)
4. Great Place to Work: Certified as a Great Place to Work® in America, Canada, Greater China, India, UK, Hong
Kong & Singapore
5. Infrastructure: We own 710,000 km of subsea fiber (over 17 times around the equator) and 210,000 km of
terrestrial fiber
6. Voice Traffic Leadership: Carry 53 billion minutes of wholesale voice traffic annually.
7. Official F1 Connectivity Provider: Powering millions of users on Formula1.com and delivering cutting-edge
connectivity for the F1 experience.
We offer exciting career growth, continuous learning, and exposure to cutting-edge technologies. Our
innovation-driven culture, commitment to sustainability, and focus on employee well-being make us a great
place to build a meaningful career.
We are an equal opportunity employer committed to fostering a diverse, inclusive, and equitable workplace.
We celebrate differences and ensure that all qualified applicants receive fair consideration for employment,
regardless of race, colour, religion, gender, gender identity, national origin, disability, veteran status, or any
other legally protected status. We believe that diversity drives innovation, and we are dedicated to creating
a workplace where everyone feels valued, respected, and empowered to contribute their best.
• Our Offerings Products & Solutions - A Digital Ecosystem for You | Tata Communications
• Meet the Leadership Team Leadership | Tata Communications
Designation Solution Architect – Enterprise Business
Location Singapore
Reports to Head – Solution Engineering, APAC
No. Of Peers 4-5
No. of Direct
Reportees
Individual Contributor
About the
Role
This role will be responsible for developing solution architecture for complex solutions
in Network, SDWAN & Cloud Security domain. This includes technical solution design
and service considerations to increase revenue profitability and market
competitiveness. The Solution Architect will serve as a technical expert on solution
design, development, and implementation requirements, addressing business needs.
Additionally, it will leverage knowledge of the company's products and services to
translate customer requirements into functional, effective, and appropriate solutions
for the prospective customer base in the APAC region.
You will be
accountable
for
(Key
Responsibiliti
es)
• Support the development of business opportunities in conjunction with the sales team.
Where appropriate provide consultancy to aid customers in the development of their
requirements.
• Understand customer requirements, assist in the qualification processes and by utilizing
the company's standard product and services portfolio to create a suitable solution in
concept.
• Actively participate in the RFI/RFP process and development of the technical aspects of
proposals in line with customer needs, liaising and qualifying with other colleagues as
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necessary. Present technical solutions to customers both formally and informally as
required
• Author the Technical Sections of Proposals for prospective customers for handover to low
level design.
• Participate with sales in winning customer commitment by carrying out specific tasks
called for by the sales campaign plan. Generally, this will include presenting the
company's technical competence and the customer specific technical solution.
• Validate appropriate order documentation initiated by sales prior to submission to the
order desk or in the case of projects, to brief Project Management and Engineering to
ensure they are equipped to deliver the solution.
• Maintain and develop knowledge of telecommunications products and services, specifically
related to an assigned 'Subject Matter Expert' area.
• Provide product knowledge transfer to other members of the sales organization to
enhance their ability to use products to create customer solutions.
• Stay abreast of technical issues, options and advancements within the industry relevant to
the TCL services portfolio.
Behaviours to
display
• Must be able to collaborate across stakeholders – Internally (Product, Marketing; Networks
Team, CSO - Service Management, Billing & Collections, Solutions Team, etc) and
Externally (Marketing Research, Customer forums, Partners, OEM vendor teams, etc.)
• Excellent Communication/Client relationships/ Executive engagements /Strategic
planning /evaluating new account penetration techniques, etc.
• Excellent command on Industry footprints & great product knowledge would be an
additional advantage.
• Highlight DRIVE behaviours – Accountability & Ownership, Collaboration, Innovation &
Agility.
Key
Qualification
& Experience
• Bachelors degree in Engineering or related discipline.
• Successful track record in the System Integrator / Telecommunications arena, with 07-10
years of industry experience and demonstrable track record in complex customer solution
wins.
• Ability to formulate thorough and compelling technical solutions documentation including
detailed diagrams for both customer facing and internal use.
• The solution architect must possess good customer communication and presentation skills
with the ability to progress customer relationship to a ‘trusted advisor’ status. Proven
ability is required to assist Sales in strategizing and pitching capabilities and solutions for
acquiring new business and growing existing business.
• Ability to collaborate and work closely with internal Sales, Commercial Management,
Product Management, Bid Management and Engineering Teams to put together winning
solutions and RFP Responses.
• Follow through closed deals and solutions to ensure proper order and timely
implementation. Detail oriented and very thorough and comprehensive Solution Design
Document (SDD) experience required. Ability to self-organize and work within the post
sales environment with Project Management and Service Management as necessary.
• Time Management Skills - Ability to multitask and meet multiple timelines.
• Strong written, oral communication skills (both English and Mandarin) to include
presentation skills, interpersonal skills, and a professional business image. Be smart and
presentable.
• Customer focused, Results oriented. Provide a consultative approach to developing
customer solutions and design. Demonstrate a high level of maturity and technical
knowledge that engenders confidence.
• Experience of developing long-term business relationships within key decision makers in
large organizations. Has a level of maturity and technical knowledge that engenders
confidence and is analytical and pragmatic in the understanding of requirements.
• Experience of teaming effectively with others across different disciplines, functions and
organizations. An action-oriented team player with the ability to lead internal and
technical discussions.
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Why Join Us • Opportunity to be a part of high-impact, high-growth global solution engineering
function in a rapidly evolving industry.
• Drive innovation and transformation for some of the world’s leading enterprises.
• Collaborate with a dynamic, ambitious, and customer-focused leadership team.
More Information about us
• What is Tata Communications’ purpose?
Digital technology is empowerment. It is expression. And it is equalising. Its scale and speed touch all
parts of our lives – everyone, everywhere, every day. Technology has created a platform of limitless
opportunity. But for businesses to fully capitalise on the growth opportunities in store, they must
undergo complete and fundamental transformation. They must become truly digital. Tata
Communications exists to facilitate that transformation for positive change – for everyone.
• What does Tata Communications do?
We create and curate robust ecosystems, open infrastructure, and future-proofed platforms to
transform complex services into simple solutions that work for our customers and partners on their
digital transformation journey. Underpinning everything we do is our global network – the world’s largest
and most sophisticated, wholly owned subsea fibre cable network. Today, over 30% of the world’s
Internet routes travel over our network, and we are the only Tier-1 provider in the top five by routes in
five continents across the globe.
• What is the corporate history of Tata Communications Limited?
Tata Communications Limited (hereinafter referred as Tata Communications) is the new name of VSNL,
which as of January 28, 2008. Prior to this Tata Communications has a history of more than 135 years in
handling the international telecommunications needs of the country.
Tata Communications (as VSNL) was incorporated on March 19, 1986, under the Indian Companies Act,
1956 to take over the activities of the erstwhile Overseas Communication Services (OCS). In February
2002, the Government of India, as per their disinvestments plan, sold 25% of their holding in the
company to the strategic partner. Consequently, the company was taken over under the administrative
control of TATA. It is under the management of TATAs – India’s best-known industrial house – that Tata
Communications is now charting its future course.
Prior to this, The Eastern Telegraph Co. (ETC) of 1872 and the Indian Radio Telegraph Co. (IRT) of 1927
merged to form the Indian Radio and Cable Communications Co. (IRCC) in 1932. The Government of India
took over the IRCC, giving birth to the Overseas Communications Service (OCS), a Government
Department.
• About Tata group
The TATA group founded by Jamsedji Tata in 1868, the Tata group is a global enterprise, headquartered
in India, comprising 30 companies across ten verticals. The group operates in more than 100 countries
across six continents, with a mission ‘To improve the quality of life of the communities we serve
globally, through long-term stakeholder value creation based on Leadership with Trust’. Tata Sons is the
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principal investment holding company and promoter of Tata companies. Sixty-six percent of the equity
share capital of Tata Sons is held by philanthropic trusts, which support education, health, livelihood
generation and art and culture. In 2018-19, the revenue of Tata companies, taken together, was USD
113.0 billion (INR 792,710 crore). These companies collectively employ over 720,000 people. Each Tata
company or enterprise operates independently under the guidance and supervision of its own board of
directors. There are 28 publicly listed Tata enterprises with a combined market capitalisation of about
USD 160 billion (INR 11,09,809 crore) as on March 31, 2019. Companies include Tata Consultancy
Services, Tata Motors, Tata Steel, Tata Chemicals, Tata Consumer Products, Titan, Tata Capital, Tata
Power, Tata Advanced Systems, Indian Hotels and Tata Communications.