Job Description

Director, Data Center Aftermarket Services | HVAC & Liquid Cooling | Remote (US) | $400K Package

Are you a leader in data center service operations with a passion for delivering world-class aftermarket solutions?

My client, a global leader in mission-critical HVAC and cooling technologies, is expanding its newly formed Data Center & Mega Projects organization and is looking for a Director of Data Center Aftermarket Services to lead its aftermarket strategy and execution across the Americas.

This is a unique opportunity to build a dedicated team from the ground up while shaping the service experience for some of the world's largest hyperscale and industrial data center customers.

Key Responsibilities:

• Lead the strategy and execution of aftermarket service programs supporting hyperscale and large-scale data center customers.
• Build and lead a high-performing aftermarket organization focused on operational excellence and customer satisfaction.
• Partner with Sales, Operations, Engineering, Service, and Strategy teams to deliver a seamless customer experience.
• Develop innovative aftermarket offerings that differentiate the business and drive long-term customer value.
• Oversee the successful delivery of service agreements, ensuring performance against customer SLAs and financial objectives.
• Drive continuous improvement initiatives across service operations, parts fulfillment, and field execution.
• Build strong executive-level customer relationships while identifying opportunities to expand aftermarket revenue within existing accounts.

What We're Looking For:

• Associate Degree
• 8+ years of leadership experience across aftermarket services, field service, operations, sales, strategy, or general management.
• Strong experience supporting mission-critical or data center environments, ideally within HVAC, cooling, or critical infrastructure.
• Proven ability to lead complex, cross-functional programs and influence stakeholders across multiple business functions.
• Customer-focused leader with exceptional communication and relationship management skills.
• Ability to travel up to 40%.

This is an outstanding opportunity to play a key role in building the future of data center aftermarket services, leading strategic customer relationships while driving service excellence across one of the fastest-growing sectors in critical infrastructure.

If you'd like to learn more, please get in touch or send me a direct message. I'd be happy to discuss the opportunity in confidence.