Job title: IT Support Engineer
Job type: Permanent
Emp type: Full-time
Industry: IT & Telecommunications
Salary type: Annual
Salary from: GBP £30,000.00
Salary to: GBP £35,000.00
Job published: 23/09/2026
Job ID: 278177

Job Description

IT Support Engineer
Up to £35,000
Soho, London – 5 days onsite | 9am–6pm

Edison Smart is partnered exclusively with a fast-growing MSP to recruit an IT Support Engineer to join their internal service desk, supporting the business's own 2,000+ end-user estate.

The Role

Based full-time onsite (Monday–Friday, 9am–6pm), you'll provide hands-on IT support across the MSP's internal user base, handling escalations, end-user troubleshooting, and day-to-day incident resolution.

Technical Environment

  • Windows desktop support
  • Microsoft 365 (desktop & end-user support)
  • Active Directory user administration
  • ITSM ticketing via ServiceNow
  • MDM — Workspace ONE / AirWatch
  • Hardware troubleshooting and break/fix
  • Escalation handling from central service desk

Ideal Background

  • Experience in IT support within an MSP environment
  • Confident with Windows desktop and end-user troubleshooting
  • Familiar with Active Directory and Microsoft 365
  • Experience with any MDM platform — ideally Workspace ONE / AirWatch

If you're looking for a stable, hands-on role supporting a large, established user base — with a genuinely manageable out-of-hours commitment — this is a great opportunity to step into a long-term, trusted position.