Job Description

Technical Support Specialist – Building Controls

We are working with a growing building controls and automation business seeking a Technical Support Specialist to join its team.

This is a hands-on role providing technical support to contractors, system integrators, building owners and end users, while also supporting equipment testing, configuration and commissioning.

Key Responsibilities

• Provide technical support via phone, email and ticketing systems

• Troubleshoot Niagara Framework issues including stations, drivers, points, histories, alarms, licensing and upgrades

• Diagnose field wiring and communications issues including RS-485, shielding, grounding and terminations

• Troubleshoot controls networking including IP addressing, subnets, VLANs, remote access and BACnet/IP

• Bench-test, configure, stage and commission controllers and gateways

• Reproduce customer issues in the lab and identify root causes

• Escalate product defects to manufacturers and manage resolution

• Develop technical documentation and knowledge-base solutions

• Support sales teams with product selection and compatibility questions

• Assist with customer training, demonstrations and occasional onsite troubleshooting/startup

Salary: $80k - $100k - Negotiable depending on experience 

Working Schedule: Monday - Friday: 40 hours per week on 7:30a - 5:00p 

Working Location: Dallas Branch - No Remote work available 

Ideal Candidate

Experience in BAS/BMS, building controls or HVAC controls is preferred, with knowledge of Niagara, BACnet, RS-485, IP networking and controller programming highly desirable.

Suitable backgrounds could include BAS Technician, Controls Technician, BAS Programmer, Applications Engineer or Technical Support Engineer.