Auckland, New Zealand | Salary up to NZD 120,000 + 30% variable

We’re looking for an experienced Business Development Manager to grow the enterprise customer base of a leading global technology solutions provider.

The role is primarily focused on selling Genesys contact-centre solutions and Cisco Unified Communications, alongside consulting, implementation, managed services and ongoing support.

Key responsibilities

• Acquire new enterprise clients and develop a strong sales pipeline
• Sell Genesys CX/contact-centre and Cisco UC solutions
• Manage selected key accounts, renewals and growth plans
• Identify opportunities for professional services and recurring support
• Manage RFQs, RFIs, RFPs, proposals and commercial quotations
• Lead customer discovery, solution presentations and roadmap sessions
• Collaborate with presales, solutions and innovation teams
• Build relationships with customers, consultants and technology partners
• Maintain accurate opportunities and forecasts in Salesforce
• Achieve quarterly and annual revenue and gross-margin targets

What we’re looking for

• At least three years of B2B technology sales experience
• A proven record of achieving or exceeding sales targets
• Experience selling Genesys, Cisco UC, CCaaS, UCaaS or similar enterprise solutions
• Understanding of contact centres, customer experience, IP telephony and collaboration technologies
• Experience selling consulting, implementation, managed services and support
• Strong new-business development and enterprise account-management skills
• Experience managing complex sales cycles, bids and negotiations
• A consultative and value-based sales approach
• Excellent communication, presentation and relationship-building skills
• Strong organisation and attention to detail

Experience with Genesys Cloud CX, Genesys Engage, Cisco Webex or Cisco Collaboration would be highly valuable. Candidates with experience across NICE CXone, Five9, Avaya, Amazon Connect, Microsoft Teams Phone, Zoom or similar platforms are also encouraged to apply.