Head of Product & Solutions

Location: Dubai, UAE
Employment Type: Full-time | On-site

About the Opportunity

A rapidly growing AI company operating at the intersection of artificial intelligence, data, and private markets is seeking a Head of Product & Solutions to take ownership of the product vision, customer engagement strategy, and solutions delivery function.

This is a high-impact leadership role for a product executive who understands institutional investing and can translate market needs into scalable AI-powered products.

You will act as the bridge between investors, customers, engineering, and commercial teams identifying market opportunities, shaping product strategy, leading customer engagements, and ensuring the platform delivers measurable value to investment professionals.

Working closely with executive leadership and technology teams, you will play a key role in defining the future direction of an AI-native decision intelligence platform designed for private market investors.

Key Responsibilities

Product Strategy & Market Leadership

• Own the end-to-end product vision, strategy, and roadmap.
• Develop a deep understanding of how investment professionals source, evaluate, analyse, and make investment decisions.
• Build strong relationships with private equity firms, venture capital investors, institutional investors, and strategic partners.
• Identify customer needs, market opportunities, and emerging trends within private markets technology.
• Establish a clear product narrative and market positioning.
• Define where the product differentiates from competitors and where the company should focus.

Customer Discovery & Product Development

• Lead structured customer discovery initiatives to identify high-value problems and opportunities.
• Develop relationships with design partners, early customers, and industry advisors.
• Translate customer insights into clear product requirements and priorities.
• Define product specifications, acceptance criteria, and success metrics.
• Work closely with engineering teams to ensure solutions are scalable, valuable, and aligned with customer needs.
• Balance bespoke customer requirements with long-term product strategy.

Solutions & Customer Delivery

• Partner with executive leadership and technical teams on enterprise customer engagements.
• Lead solution design discussions and translate customer requirements into deliverable solutions.
• Own customer-facing product demonstrations and strategic presentations.
• Manage pilot programmes, onboarding initiatives, and customer success outcomes.
• Ensure customer feedback is captured and incorporated into future product development.
• Create repeatable processes for delivering value to institutional clients.

Go-To-Market & Commercial Enablement

• Develop compelling product messaging, positioning, and value propositions.
• Support sales and partnership activities through product expertise.
• Create and maintain product demonstrations, use cases, and customer-facing materials.
• Communicate the value of AI-powered investment intelligence to technical and investment audiences.
• Help define market strategy as the company scales.

Leadership & Team Development

• Lead and develop a high-performing product team across product management, business analysis, and design.
• Establish strong product processes, governance, and operating rhythms.
• Mentor product team members and build future product leadership capability.
• Represent product strategy at executive level.

Requirements

Experience

• 8–10+ years of experience in product management, product leadership, or related roles.
• Proven experience building and scaling products in high-growth technology environments.
• Experience as an early product leader or someone who has built product capabilities from the ground up.

Private Markets / Investment Experience (Essential)

• Direct experience working with private equity, venture capital, institutional investors, or investment technology platforms.
• Strong understanding of investment workflows, including:
  • Deal sourcing
  • Company screening
  • Due diligence
  • Investment analysis
  • Investment committee processes
  • Portfolio decision-making

Technical & Product Skills

• Strong understanding of AI, machine learning, data products, or analytics platforms.
• Ability to understand complex technical concepts and work effectively with engineering teams.
• Comfortable evaluating data-driven products and understanding model outputs, accuracy, and limitations.
• Strong product discovery, prioritisation, and roadmap management skills.

Commercial & Communication Skills

• Excellent executive communication and stakeholder management abilities.
• Comfortable presenting to senior investment professionals and enterprise customers.
• Experience leading product demonstrations, solution discussions, and customer engagements.
• Strong ability to translate complex technology into clear business value.

Ideal Candidate Profile

You are a strategic product leader who combines:

• Deep understanding of investment markets
• Strong product management capability
• Commercial instincts
• AI and technology curiosity
• Ability to operate in an entrepreneurial environment

You thrive in environments where there is no established playbook and enjoy building products, teams, and market categories from the ground up.

Success in This Role

Success will be measured by:

• Building a product roadmap driven by validated customer needs.
• Establishing strong relationships with investment customers and design partners.
• Delivering successful customer deployments and referenceable use cases.
• Creating a scalable product operating model.
• Building a clear market narrative and differentiated product position.
• Enabling the company to become a recognised leader in AI-powered private markets intelligence.

SINGAPORE STS ROLE

Location: Singapore
Team: Customer Interaction Suite
Reports to: Solution Technical Specialist/ Solution Engineer
Travel: 50 - 70% for customer meetings, workshops, industry events, and executive presentations

About the role

Tata Communications is looking for a Strategic Technical Specialist (STS) to help drive our next phase of growth in Voice AI across the APAC market. This is a high-impact, customer-facing role focused on moving complex enterprise deals from technical discovery to technical win.

You will partner with Sales, Product, Engineering, Delivery, Alliances, and executive stakeholders to architect compelling Voice AI solutions, lead technical evaluations, shape solution strategy, and help customers confidently choose Tata Communications as their strategic platform partner.

This is not a generic pre-sales role. We want a builder, storyteller, and technical closer who understands how to sell and solution real-time Voice AI in enterprise environments. You should have direct experience in Voice AI companies or in the Voice AI business/unit of a CCaaS company only.

You will be evaluated not only on technical quality, but on revenue impact: pipeline progression, technical win rate, competitive displacement, and bookings influence.

Why this role matters

Tata Communications is building a differentiated position in enterprise customer interactions through its Voice AI Platform, which emphasizes real-time speech-to-speech, omnichannel orchestration, enterprise compliance, customization for accent/domain/brand voice, and scalable deployment across cloud, hybrid, and on-prem environments. The company is also strengthening its AI-powered CX story through ecosystem partnerships such as Genesys, Nice etc.

To win in this market, Tata needs STS talent that can stand toe-to-toe with competitors positioning around low latency, multilingual performance, sentiment-aware conversations, voice cloning, enterprise controls, and strong developer experience

What you’ll do

• Lead technical discovery for strategic APAC enterprise opportunities in Voice AI, CCaaS, and AI-powered customer engagement.
• Translate customer pain points into a winning technical architecture, solution narrative, and business case.
• Own the technical sales cycle from first architecture conversation through demo, POV, security review, integration design, and technical win.
• Build and deliver high-impact demos that show differentiated outcomes, not just features.
• Design Voice AI solutions spanning conversational flows, telephony integration, orchestration, CRM/contact center integration, analytics, compliance, and deployment architecture.
• Partner closely with Account Executives to drive deal strategy, advance pipeline, and influence bookings.
• Run workshops with technical and business stakeholders, from architects and operations leaders to VP/GM/CXO audiences.
• Create compelling competitive positioning against Voice AI and CCaaS players including low-latency voice vendors, AI agent vendors, and enterprise CX platforms.
• Support RFPs, RFIs, solution proposals, technical validation plans, and executive presentations.
• Work cross-functionally with Product and Engineering to relay market feedback, close product gaps, and shape roadmap priorities.
• Help define repeatable technical plays for core use cases such as customer support automation, collections, appointment scheduling, KYC/verification, payments, retention, and post-care follow-up.

Core responsibilities

Technical discovery to technical win

• Conduct deep discovery across customer journey, telephony environment, AI stack, contact center architecture, security/compliance constraints, and success metrics.
• Identify technical blockers early and create a clear win plan.
• Drive evaluation criteria in Tata’s favor by anchoring on latency, conversation quality, orchestration, scale, compliance, and measurable business outcomes.
• Own POV success design, evaluation checkpoints, and technical close plans.

Solution design and AI build

• Prototype or configure Voice AI experiences that prove real customer value.
• Build demo flows, prompt chains, orchestration logic, tool/API actions, fallback handling, escalation paths, and QA scenarios.
• Work with product and engineering teams to tailor solutions for enterprise buyer needs.
• Demonstrate strong understanding of speech-to-speech systems, ASR/TTS tradeoffs, interruption handling, turn-taking, voice persona design, multilingual flows, observability, and agent handoff.

Revenue impact

• Carry a meaningful technical overlay on pipeline and bookings.
• Influence deal velocity, technical win rate, competitive takeouts, expansion opportunities, and ARR/revenue attainment.
• Operate as a true partner to Sales with urgency, accountability, and commercial judgment.

External communication and thought leadership

• Communicate with authority in customer-facing and market-facing settings.
• Convert technical complexity into clear executive-level messaging.
• Serve as a trusted advisor in front of CIOs, CTOs, Heads of CX, Heads of Contact Center, Digital leaders, and operations teams.

Required qualifications

• Bilingual – Mandarin & English
• 8+ years in solution engineering, sales engineering, solutions consulting, or technical pre-sales.
• 4+ years specifically in Voice AI, conversational voice, speech AI, AI voice agents, or the Voice AI portion of a CCaaS platform.
• Must have worked at a Voice AI company or the Voice AI business/unit of a CCaaS company only.
• Proven success supporting enterprise deals in the APAC market.
• Demonstrated history of driving opportunities from technical discovery through technical win.
• Experience being measured against revenue outcomes such as bookings influence, win rate, pipeline conversion, or quota retirement.
• Strong hands-on capability with prompts, conversation design, orchestration logic, tool use/API calling, testing, and iteration.
• Ability to build or modify prototypes, demos, and proof-of-value environments independently.
• Strong executive communication skills with the ability to present to both technical and business stakeholders.
• Strong understanding of enterprise architectures including APIs, webhooks, telephony/SIP, CRM integrations, CCaaS, CPaaS, authentication, data flows, and compliance constraints.
• Comfortable in competitive situations and able to articulate why one architecture or vendor approach wins over another.

Preferred qualifications

• Experience in contact center transformation, customer interaction platforms, CPaaS, or CCaaS.
• Experience with regulated industries such as financial services, healthcare, insurance, telecom, or retail.
• Familiarity with security/compliance requirements relevant to enterprise customer interactions, including frameworks such as HIPAA, PCI, SOC 2, GDPR, or similar.
• Experience supporting omnichannel customer journeys across voice, messaging, digital, and agent-assist workflows.

What “great” looks like in this role

• You can walk into a first meeting and quickly identify the real problem behind the stated AI ask.
• You can turn that problem into a high-conviction solution story, architecture, and demo strategy.
• You know how to make Voice AI feel real: natural turn-taking, interruption handling, brand voice, workflow completion, escalation, and measurable outcomes.
• You are credible with engineers, persuasive with executives, and commercially sharp with sellers.

Ideal candidate profile

We are specifically looking for someone who has:

• Sold Voice AI into enterprise accounts, not just chatbots or general AI.
• Built and demoed working conversational voice experiences in real customer settings.
• Strong prompt engineering instincts and the ability to convert prompting into business outcomes.
• Excellent external communication skills: concise, polished, persuasive, and executive-ready.
• A “builder + closer” mindset: hands-on enough to prove value, strategic enough to win the room.
• The confidence and technical depth to compete against category leaders and fast-moving startups.

• Technical win rate
• Revenue / bookings influence
• Pipeline progression and deal velocity
• POV-to-close conversion

Short recruiter version

Tata Communications is hiring a Singapore - based Strategic Technical Specialist (STS) / SE for Voice AI & CCaaS. This role is for a high-caliber technical seller who can drive enterprise opportunities from technical discovery to technical win and is measured on revenue impact. Candidates must come from Voice AI companies or the Voice AI business/unit within CCaaS companies, and must demonstrate strong prompting, AI build/prototyping, and external customer communication skills. This person will help Tata Communications win against leading Voice AI and CX competitors by combining technical depth, executive presence, and commercial execution.

Process Engineer: micro/nanofabrication of GaAs-based surface-emitting laser devices

Full-time operating out of a university shared cleanroom facility

Position summary

We are seeking an experienced Process Engineer to lead the development, optimization, and transfer of fabrication processes for GaAs-based surface-emitting lasers and related devices. This role is embedded within a shared university cleanroom facility and requires close collaboration with academic research staff, visiting researchers, and the process technician this position supervises. The successful candidate will bring a process-ownership mindset to a dynamic, multi-user research environment and will be expected to travel between university sites as operational needs dictate.

Key responsibilities

• Own end-to-end process development for GaAs-based micro- and nanofab., including photolith., dry and wet etching, metal deposition, dielectric deposition, lapping / cleaving, etc.
• Design and execute process qualification experiments; analyze yield and failure data; document process control specifications and process of record (POR) documentation.
• Lead integration of individual unit processes into complete device fabrication flows for surface-emitting laser structures.
• Supervise and technically mentor process technicians; assign daily priorities, review work quality, and support skills development.
• Interface with cleanroom facility to schedule tool time, coordinate maintenance windows, and ensure compliance with facility safety and access protocols.
• Collaborate with university research groups and external partners to transfer processes, troubleshoot device performance issues, and support IP activities as appropriate.
• Develop and run backend processes including die attach and wirebonding.
• Limited travel to partner university cleanroom sites as required to support process transfer, equipment qualification, or joint fabrication campaigns.
• Maintain accurate laboratory notebooks, LIMS records, and process traveler documentation in line with good manufacturing and research practice.

Qualifications

• B.S. required; M.S. or Ph.D. preferred in Electrical Engineering, Materials Science, Physics, or a closely related field.
• 3+ years of hands-on cleanroom process experience with III-V compound semiconductor devices; direct experience with GaAs epitaxial material strongly preferred.
• Demonstrated proficiency with e-beam and optical lithography, ICP/RIE dry etching, PECVD/ALD dielectric deposition, electron-beam or sputter metallization, wet chemical processing of III-V materials.
• Familiarity with VCSEL or edge-emitting laser fabrication flows is a significant advantage.
• Experience supervising or mentoring junior technical staff.
• Strong written and verbal communication skills; able to present process data clearly to both engineering and research audiences.
• Comfort working in a shared, multi-user research facility with variable schedules and flexible priorities.
• Ability and willingness to travel between university and industrial sites (estimated 4 trips per year).

Work environment

This position operates primarily in ISO Class 5-7 cleanroom environments. Candidates will gown in full cleanroom attire, work with chemical etchants and solvents under appropriate safety controls, and stand or sit at process equipment for extended periods. Flexible scheduling may be required to accommodate tool availability or time-sensitive fabrication steps.

Process Technician: micro/nanofabrication of GaAs-based surface-emitting laser devices

Full-time operating out of a university shared cleanroom facility

Position summary

We are seeking a skilled Process Technician to support fabrication operations for GaAs-based surface-emitting diode laser devices within a shared university cleanroom facility. Reporting to and working closely with the Process Engineer, this role involves hands-on execution of established process flows, routine equipment operation and upkeep, sample tracking, and data recording. The ideal candidate is detail-oriented, safety-conscious, and comfortable working in a collaborative research environment with variable workloads. Some travel between university sites may be required.

Key responsibilities

• Execute established micro- and nanofabrication process steps on GaAs and related III-V wafers under the direction of the Process Engineer, including lithography, etching, deposition, and metallization.
• Operate, perform routine maintenance on, and monitor cleanroom process equipment; escalate anomalies or out-of-spec results to the Process Engineer promptly.
• Maintain accurate and complete process traveler logs, sample tracking records, and equipment logbooks.
• Prepare chemical baths, load/unload wafers, perform inspections (optical microscopy, profilometry, basic electrical testing), and support yield data collection.
• Adhere to all cleanroom safety protocols, chemical hygiene plans, and facility access requirements; participate in periodic safety training.
• Assist the Process Engineer with process development experiments, including sample preparation, data collection, and basic analysis.
• Support equipment qualification activities and contribute to process documentation and standard operating procedure (SOP) maintenance.
• Limited travel to partner university cleanroom sites as needed to support ongoing fabrication campaigns or equipment activities.
• Assist with additional backend process steps as needed for product delivery

Qualifications

• A.S. or B.S. in Engineering Technology, Physics, Chemistry, Materials Science, or equivalent technical discipline; or equivalent hands-on cleanroom experience.
• 1-3 years of cleanroom or semiconductor fabrication experience; exposure to III-V or GaAs materials is a plus but not required.
• Demonstrated ability to follow detailed written procedures accurately and consistently in a controlled laboratory environment.
• Familiarity with at least one cleanroom process area (lithography, etch, deposition, metrology, or wet processing).
• Strong attention to detail, organizational skills, and a safety-first mindset.
• Clear written communication skills for accurate log-keeping and SOP documentation.
• Ability to work flexible hours and adapt to shifting fabrication priorities typical of a shared research facility.
• Ability and willingness to travel between university sites as required but limited to 2 trips per year.

Work environment

This position operates primarily in ISO Class 5-7 cleanroom environments. Candidates will gown in full cleanroom attire, work with chemical etchants and solvents under appropriate safety controls, and stand or sit at process equipment for extended periods. Flexible scheduling may be required to accommodate tool availability or time-sensitive fabrication steps.