Job Description

Helpdesk Administrator | based in Milton Keynes | £75k base 

Edison Smart is partnered with a global leader in digital security and IoT solutions, covering track & trace, telematics, mobile connectivity, eSIM, and enterprise IoT who are seeking a Helpdesk Administrator to join their team. As a Helpdesk Administrator, you will be a key member of the support team, responsible for ensuring seamless communication between customers, engineers, and internal teams. You’ll play a vital role in logging enquiries, scheduling engineer routes, and ensuring customers receive timely updates and job completion confirmations.

Key Responsibilities

• Provide first-line support for customer enquiries via phone and email, accurately recording job details in the IT system
• Coordinate engineer schedules in line with service level agreements (SLAs).
• Support the engineer and parts dispatch teams.
• Confirm job completions and provide customers with updates and documentation.

Skills & Experience

• Minimum of 3 years’ experience in a customer service or administrative role.
• Strong time management skills and the ability to prioritise tasks effectively.
• Good knowledge of UK and Northern Ireland geography.
• Proficient in Microsoft Outlook, Word, and Excel.
• Strong communication skills and ability to work effectively in a team.
• Proactive, organised, and eager to learn.