Job Title: Director of Account Management 
Location: Remote – USA (East Coast)
Job Type: Full-time

Edison Smart are partnered with a global leader in Governance, Risk, and Compliance (GRC) software and Ethics & Compliance learning solutions, empowering organizations to manage risk, improve compliance, and drive business resilience. With a remote-first culture and an international team across the Americas, EMEA, and APAC, we help businesses in regulated industries achieve their goals with confidence.

About the Role:

We are hiring a Director of Account Management & Renewals to lead our U.S. Account Management team. In this senior leadership role, you will manage a group of talented Account Managers focused on customer retention, contract renewals, upselling, and cross-selling within the mid-market SaaS segment. You will play a key part in shaping strategy, deepening executive-level customer relationships, and ensuring long-term success for both our clients and our business.

This role is ideal for a senior SaaS sales leader with strong experience in account management, customer success, and team leadership who thrives in a collaborative, customer-centric environment.

Key Responsibilities:

• Lead, coach, and mentor a team of Account Managers to deliver exceptional results across renewals, upsells, and cross-sell opportunities.

• Build and execute strategic account plans to drive retention, growth, and long-term customer partnerships.

• Serve as a trusted advisor to clients, strengthening executive-level relationships and ensuring adoption of solutions.

• Partner cross-functionally with Customer Success, Sales, Product, and Professional Services teams to deliver maximum customer value.

• Represent the Voice of the Customer, sharing insights that shape product development and business strategy.

Qualifications:

• 8+ years of experience in SaaS account management, renewals, or customer success.

• Proven success managing mid-market or enterprise accounts with a track record of meeting or exceeding retention and growth targets.

• Demonstrated experience leading and coaching high-performing teams.

• Strong consultative skills with the ability to influence C-level decision-makers.

• Excellent communication, presentation, and relationship-building skills.

• Experience in risk management, compliance, or regulated industries is highly desirable.